Privacy Policy

Overview

Hairocket Hair Transplant Clinic by Turkish Experts (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we handle personal information collected through this website, our online forms, phone calls, text messages and WhatsApp.

Health information you share with us as a patient is also protected under federal law. Please read our Notice of Privacy Practices (HIPAA).

Information we collect

Information you provide

Contact details such as your name, email address and phone number.
Information about your hair concerns, and photos you choose to upload for a hair analysis.
Messages you send us by form, email, text message or WhatsApp.

Information collected automatically

Device and browser information, IP address and pages visited.
Cookie and similar technology data, as described below.

How we use your information

To respond to your inquiries and schedule consultations.
To provide a preliminary hair analysis and treatment estimate.
To send appointment reminders and, with your consent, informational messages.
To operate, secure and improve our website.
To comply with legal obligations.

We do not sell your personal information.

How we share information

We share personal information only with:

Service providers who help us operate our website, scheduling and communications, under contracts that protect your information.
Legal authorities when required by law or to protect rights and safety.
Successors in the event of a merger or transfer of our practice, subject to this policy.

Cookies & analytics

We use cookies to remember your preferences and understand how our website is used. You can control cookies through your browser settings and our cookie preferences tool. Blocking some cookies may affect site functionality.

Text messages & WhatsApp

If you provide your phone number and consent, we may contact you by call, text message or WhatsApp about your inquiry. Message and data rates may apply. You can opt out at any time by replying STOP or by contacting us. Consent is not a condition of receiving care.

Retention & security

We keep personal information only as long as needed for the purposes described or as required by law, and we use administrative, technical and physical safeguards to protect it. No method of transmission over the internet is completely secure.

Your choices & rights

Depending on where you live, you may have the right to access, correct or delete your personal information, and to opt out of certain processing. To make a request, contact us using the details below. We will verify your request and respond within the time required by law.

Hair analysis photos

Photos you send for a hair analysis are used only to evaluate your inquiry and prepare your plan. They are stored securely, accessed only by our clinical team, and never published or used in marketing without your separate written authorization. You can ask us to delete them at any time.

Patients outside the U.S.

If you contact us from outside the United States, your information is transferred to and processed in the U.S. We apply the same safeguards to all patients regardless of location.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information online.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised.